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CRM Reorder Reminders

CRM Feature - Reminder Emails

Red Door's CRM module enables you to create customized email reminders that notify customers that it's been awhile since their last order and giving them an easy reorder reminder. It can also be used to address abandoned shopping carts and uncompleted orders. These automated email reminders enable you to respond to a potential customer quickly before they look elsewhere.
  Reorder Reminder  
Reorder Reminders are a great way to keep in touch with customers and give them a "Heads Up" that it is time to reorder. This friendly follow-up keeps your company's name in front of the customer. Showing their order history in an easy one-click reorder email provides convenience for the customer to respond and reorder.

Just like all of Red Door's CRM emails, it is easy to specify who will receive the email, when and how often. Once you set the criteria you want, you're done. Everything else is automated. The emails will go out to who you want and when you want, saving you tremendous amount of time with follow up phone calls. The CRM emails are fully integrated with Red Door's order management making it easy for the customer to click on the email to go right to their shopping cart to complete the order.

When a customer does click on the reorder button and completes their order it will also show up in the orders screen with a green checkbox to let you know that this order was the result of an email. Click here to view a sample


reorder setup Click to view larger image

friendly reminder

Automated For Quick Response:
Another powerful aspect of Red Door's CRM tool is being able to provide immediate response to people visiting your site.

  • Set abandon cart reminders to go out to customers who have added product to their cart but have not completed the transaction

  • Send reminders to visitors who have logged in but have not added anything to their cart for a specified length of time.

Automated email reminders reach those undecided shoppers before the go elsewhere, encouraging them to come back and finish shopping.

These automated emails have been very successful in converting abandoned cart into an order.